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DroneMobile Blog

Multi-Factor Authentication and More Security Improvements to DroneMobile

Mar 01, 2024
Multi-Factor Authentication and More Security Improvements to DroneMobile

For more than 25 years, DroneMobile and Firstech have been dedicated to improving the safety and security of every vehicle on the road. While physical threats remain a concern, the rise of cyber-attacks across the digital landscape is becoming increasingly alarming. That's why the DroneMobile Team is thrilled to announce two major updates designed to enhance the security of each and every DroneMobile customer's account and vehicles.

New Security Features

Login E-Mail Notifications - Now Live

As of November 1st, 2023, DroneMobile will send you an email whenever a successful login attempt is made from a new device. These email notifications, which will be sent from [email protected] with the subject line, "DroneMobile | New sign-in attempt", will include details such as the date, device, and approximate location of the login attempt.

In the words of G.I. Joe, "Knowing is half the battle." The primary goal of DroneMobile's login email notifications is to keep you informed about where your DroneMobile account is being accessed from. And remember, knowledge is power.

What should you do if you receive a new sign-in attempt notification that wasn't initiated by you?

Suppose you're in Dallas, Texas and receive an email about a sign-in attempt from Fairbanks, Alaska. This should raise a red flag, prompting you to immediately change your DroneMobile account password to something unique and different from any other passwords you use on other websites. The most common cause of compromised account security is the reuse of email/password combinations across multiple websites.

Multi-Factor Authentication

In early 2024, the DroneMobile Team will introduce multi-factor authentication to prevent unauthorized sign-in attempts, even if someone manages to get hold of your username and password.

What is multi-factor authentication?

Multi-factor Authentication (MFA) is a method of verifying a user's identity by requiring two or more verification factors to access an application, online account, or VPN.

In the case of DroneMobile, multi-factor authentication will use your phone number or an authenticator app as a secondary verification method. To use your phone number, you must be capable of receiving SMS texts. Please note that text and data rates may apply.

How do I enable multi-factor authentication?

Once available, multi-factor authentication (MFA) will be an optional feature to enhance your account's security. You can enable MFA on the DroneMobile App or Website.

On the DroneMobile App: Tap the "Setup" button in the lower right corner, then tap "Security". Next, tap the "two-factor authentication" button to start the pairing process with your phone or authenticator app.

On the DroneMobile Website: Click or tap your avatar in the top right corner of the screen, and select "My Account". Look for the module titled "Two-Factor" authentication and turn the toggle ON to start the pairing process with your phone or authenticator app.

3 Ways to Protect Your DroneMobile Account

  1. Use unique, secure passwords - Although it may seem convenient to reuse passwords, doing so leaves you more susceptible to cyber-attacks.
  2. Never share passwords with others - If you wish to share your DroneMobile account with family members, please utilize our Family Sharing feature instead of sharing your username/password.
  3. Regularly reset passwords - This practice can significantly reduce the risk of your DroneMobile account being compromised.
  4. Bonus - Use multi-factor authentication (coming soon)!

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