Return/Refund Policy

Your DroneMobile system’s hardware comes with a standard 1-year warranty that can be upgraded to a limited lifetime warranty when you purchase a DroneMobile Premium, Business, or Business Plus plan. To read more about Firstech’s warranty policy, please click here.

 

Hardware Return/Refund Policy

Firstech does not issue refunds for products purchased at authorized nor unauthorized retailers. If a product is found to be defective and/or malfunctioning and is within its warranty period, Firstech will only issue a direct or comparable replacement for the defective unit. No monetary compensation can be offered with any warranty claim. Customers who would like to return their purchases, must consult with their original place of purchase, and are subject to that retailer’s return, refund, and exchange policies. Firstech is not responsible for labor charges paid during warranty or troubleshoot- ing work at authorized or unauthorized dealers.

 

Subscriptions/Plans Refund + Cancellation Policy

All DroneMobile subscription plans are sold in prepaid terms of 1 month, 1 year, 2 years, or 3 years. All plan purchases are final and not subject to refund or reimbursement. As stated in Firstech’s Terms and Conditions and Warranty Policy, Firstech makes no warranty that DroneMobile services will meet your personal requirements or that network support provided by cellular carriers will always have coverage in your immediate area, thus in the event of these types of circumstances, a refund or reimbursement of prepaid fees will not be provided. Your cancellation of DroneMobile services prior to the end of your plan’s term do NOT entitle you to a refund of any prepaid fees.

In the event of accidental cancellation and/or deletion of a DroneMobile subscription from your account, please contact the DroneMobile Team so that one of our agents may assist you in recovering any lost service. Without proof of ownership of either the DroneMobile hardware, the vehicle, OR proof of purchase of a DroneMobile subscription plan, Firstech makes no guarantee that all or any services may be recovered after accidental deletion.

With the introduction of DroneMobile monthly plans, DroneMobile users now have the option to “pay-as-you-go” on monthly renewing plans. Users can save on the price of their subscription by subscribing to longer prepaid terms (1-year, 2-year, or 3-year). Please note: 1-year, 2-year, and 3-year plans are NON renewing and must be purchased in advance of expiration in order avoid any re-activation fees.

At any time during the monthly billing cycle for DroneMobile monthly plans, a DroneMobile user has the option to “Cancel” their subscription, which will cancel any scheduled payments for that specific device. Once a DroneMobile monthly plan is cancelled, that plan will be set to expire at the end of the current monthly billing period.

If, after expiration, a DroneMobile user attempts to renew their DroneMobile subscription, their purchase may be subject to a re-activation fee.  In the event of a failed or invalid payment for monthly renewal, the DroneMobile subscription will expire, unless reprocessed with valid payment info within 24 hours. Once expired, as previously mentioned, any renewal of service after the fact will be subject to a re-activation fee.

 

Updated DroneMobile plan pricing can be viewed within your DroneMobile account at accounts.dronemobile.com/userlogin or on the Plans page.