Troubleshooting

We apologize that you are experiencing some issues with our App. We have a couple ideas on how to solve your issues, but if you’d like to simply receive direct support form one of our Team Members, submit a Support Ticket today!

 

Check Your Network Connection

If your smartphone is not connected to a reliable cellular, or internet connection, you may experience some difficulty in sending or receiving communication from your DroneMobile system. If you are receiving spotty internet/cellular reception, try re-starting your smartphone. This may sometimes alleviate some network glitchiness that occurs with web-based smartphone applications.

 

Restart the DroneMobile Smartphone App

If your DroneMobile Smartphone App is not functioning properly, try to relaunch the app. In order to do this on iOS, hold down your Home Button until your smartphone’s screen zooms out to show your open applications. Swipe up on the DroneMobile application to completely close out the app. After you have done this, touch the DroneMobile App icon to restart the app.

 

Re-Install the DroneMobile Smartphone App

In rare instances, particularly when a new App or OS version has been downloaded, functionality can become temporarily interrupted. In these cases, we recommend deleting the DroneMobile app from your smartphone and re-installing it by visitng your smartphone’s App Store.

 

Still having issues?

We’d love to help you. Send in a support ticket with your name and contact information, and one of our DroneMobile Team Members will contact you shortly. There are a lot of moving parts involved with successfully connecting your smartphone to your car, and we are committed to making sure each of those parts are working smoothly!