Check your status.

Enter your email address below to check the status on your exchange.


  • Pending: Your order was received and is pending approval.
  • Approved: Your order is being prepared.
  • Shipped: Your order is on its way. Please check your email for tracking information.
  • Completed: Your service plan has been transferred and your new DroneMobile should be arriving soon.


Why is Firstech offering a free hardware upgrade?
In January of 2017, AT&T sunsetted all of its 2G devices in the U.S., which impacted DroneMobile DR-2000 and DR-1000 systems across the country. While a similar shutdown has not been announced in other countries yet, we are being proactive in getting active DroneMobile users transitioned to our new upgraded 3G hardware.
What will this cost me?
If you have 6 or more months of service, getting the free hardware upgrade will cost you exactly $0 (including free shipping). The only thing you will have to pay is labor for exchanging the unit.
How do I extend my DroneMobile subscription?
To extend your subscription, login to your DroneMobile account at Go to "Subscriptions", then select the vehicle that you'd like to renew and click "Change Plan".
Will my remaining service be transferred to my new device?
Yes! Once you have filled out the form above, we will transfer your remaining service to your new device. Don't worry, we'll leave at least 30 days on your existing device to give you time to arrange installation.