The DroneMobile Blog

DroneMobile Server Status: Online!

Last Updated: March 14, 2017

DroneMobile services are online with no reported issues.

DroneMobile Madness!

Posted on March 21, 2017

 

Join the DroneMobile Madness and complete the following short survey by April 3rd, 2017 to enter for a chance to win a FREE 1-YEAR DRONEMOBILE SUBSCRIPTION! Many will enter, few will win!

For existing DroneMobile users only. Contest expires 11:59PM PDT April 3rd, 2017. Limit one entry per DroneMobile account/username. Winner will be selected at random from entries. Upon selection, winner will be notified directly and 1-year of service will automatically be added to the vehicle of their choice. Level of service will depend on the vehicle’s current level of service. Subscription winnings are non-transferrable and can only be applied to vehicles added to the winner’s account. Subscription winnings cannot be exchanged for any monetary value, or prorated towards another level of service. Subscription does not include any hardware nor labor components.

DroneMobile Services Back Online

Posted on March 14, 2017

DRONEMOBILE SERVICES BACK ONLINE

On Monday, March 13th, from approximately 2:30pm-5pm PDT, we experienced a temporary interruption of most DroneMobile services. While alerts were still being transmitted, commands and tracking services were temporarily disabled.

As of Monday evening (PDT), all DroneMobile services and devices appear to have come back online and are fully functioning.

Please reopen the DroneMobile app and attempt to send a command. If you continue to experience communication issues, log out from the app and log back in, as that should re-establish communication. If you have any problems logging into the DroneMobile app, please delete the app from your smartphone and download the most current version from the App/Google Play Store.

We apologize for any inconvenience and appreciate your patience as we continue to work towards preventing all future outages. If you’d like to stay updated on DroneMobile services, visit our blog at www.dronemobile.com/blog.

Scheduled Maintenance Announcement

Posted on March 6, 2017

On March 9th starting at 11:00 PM PST, we will be preforming maintenance and upgrades to our servers. During the maintenance window, all communications to your DroneMobile will be temporarily unavailable. This maintenance window is expected to last no more then 30 minutes.

 

SCHEDULED MAINTENANCE WINDOW: 

        USA Time:   Thursday, March, 9th,  11:00 PM PST

        Duration:     30 minutes

DroneMobile Updates

Posted on February 24, 2017

 

What’s New In This Version

  • Improved Communication – We have updated our command protocol to bring you more reliable communication.

We are always trying to improve how we manage the data coming to and from our servers. Whether it’s speeding up response times or minimizing  loss packets. This time around we made some tweaks to address the concerns on the 201 errors you may have been receiving.

 

  • Revamped Troubleshooting System – We completely overhauled the troubleshooting system within DroneMobile to help you solve any issues you may be having.

Our previous troubleshooting system was more of a guide on all the potential issues you could be dealing with. This time around we are presenting you with troubleshooting steps based directly on the type of error we’re seeing in the system/network.

 

  • Service Mode – You can now place your Drone into Service Mode. This will disable all commands for a set time so that your Authorized DroneMobile Dealer can successfully troubleshoot any issues you are having.

We realized that our DroneMobile Dealers did not have it so easy when customers reported issues to them. Using a customers app or calling into our support team just to do basic troubleshooting was not very effective. Service Mode, when turned on by the user, will allow their dealer to properly test/diagnose their issue.

To activate “Service Mode” within the DroneMobile app, go to “Settings” > “Vehicles” > [Your Vehicle Name] and scroll down to “Service Mode”. Press the toggle switch to set the length of the service period (maximum 24 hours).

 

  • Bug and content fixes.

There always seems to be something and when there is, we try our best to address all the little quirks.

 

We hope you like the new improvements and we promise to keep them coming!

The DroneMobile Team

 

At 5:00 am PST we received notifications of intermittent connectivity to AT&T’s network effecting most DR-3400 users. As of 11:00 am PST AT&T is reporting all issues have been resolved.

The DroneMobile Team

We have been informed by our carrier that their international roaming partners will be retiring their CDMA networks, effective 2/1/17.

What does this mean for me?

If you currently have a DoneMobile DR-3100, starting 2/1/17 your device will no longer be able to communicate when your drive into Canada. You will still have coverage in the United States but just not in Canada.

If you are constantly traveling across borders and need to have dual coverage, our DR-3400 supports all of North America. Just visit any of our supporting DroneMobile retailers to inquire what options are available to you.

The DroneMobile Team

 

Technical Bulletin – Installation

Posted on December 7, 2016

When installing a DroneMobile with an FT-DC2, it’s important that you make the connection in the Gray port. Using the Blue port on the FT-DC2 will result in damages to the DroneMobile hardware.

Monthly Plans Now Available!

Posted on November 17, 2016

pexels-photo

DroneMobile is now the first connected car company to make monthly subscriptions available to all users! This is a great solution for new customers who want to try different plans out to find the solution that best fits their needs.

The new plans are only available on our new account management site: accounts.dronemobile.com.

Monthly price breakdowns are as follows:

  • Basic M2M: $5.99/month
  • Premium M2M (GPS Tracking, POIs): $11.99/month
  • Business M2M (Trip Reporting, Motion Updates): $24.99/month
  • Business Plus M2M (More Updates): $29.99/month

Welcome to the New DroneMobile Blog

Posted on November 17, 2016

Please use this blog to stay updated on the DroneMobile server status, as well as any updates regarding the DroneMobile app, hardware, and firmware.